Refund Policy

Digital products

Because our products are digital files that are delivered instantly and can't be "returned", refunds work a little differently from physical goods. We still want every customer to be satisfied, so please read the details below.

When you can request a refund

You can request a refund within 7 days from the date of purchase, subject to applicable consumer protection laws and this refund policy, if:

• the files are damaged, incomplete or can't be opened, and we're unable to fix the problem;
• the product is materially different from its description on the product page;
• you were charged more than once for the same product by mistake.

[Decide whether to also offer no-questions-asked refunds, and update this section]

When refunds may not be available

• You changed your mind after downloading or accessing the files (unless local law gives you this right).
• You don't have the software listed in the product requirements.
• The request is made after the refund window.

UK and EU customers

Under UK and EU consumer law you normally have 14 days to cancel online purchases. For digital content, this right can end once the download or access begins, if you gave express consent and acknowledged this at checkout. Your statutory rights for faulty or misdescribed digital content are not affected. [Confirm how your Gumroad checkout captures this consent]

How to request a refund

1. Contact us at support@auroassets.com or via the contact page.
2. Include the email address used at checkout, the product name and a short description of the issue.
3. We'll reply, try to fix any problem with the files, and process eligible refunds.

How refunds are processed

Approved refunds are issued through Gumroad to your original payment method. Gumroad and your bank control how long the refund takes to appear on your statement — typically a few business days, but it can vary. After a refund, access to the product may be removed.

Questions

See the FAQ or contact us — we're happy to help.