Frequently Asked Questions
Quick answers to common questions about orders, downloads, payments and support.
Orders & delivery
How do I get my digital product?
All purchases are processed by Gumroad. Immediately after payment, Gumroad emails you a receipt with a download link. Your files are also saved in your Gumroad Library, which you can access by creating a free Gumroad account with the same email address.
I didn't receive my download email. What should I do?
Check your spam or promotions folder first and search for 'Gumroad'. If you still can't find it, you can access your purchase from your Gumroad Library, or contact us with your order email and we'll help.
Will I receive a physical product?
No. Every AURO ASSETS product is a digital download. Nothing is shipped.
What file formats do you use?
Formats vary by product and are listed on each product page — typically PDF, Notion templates, Google Docs, Google Sheets, Excel, Word or Canva templates.
Why does a product say 'Coming Soon'?
It means the product page is live but checkout hasn't opened yet. The purchase button is disabled until the product is available on Gumroad.
Payments & security
Is the purchase secure?
Yes. Checkout and payment are handled by Gumroad, a dedicated platform for selling digital products. AURO ASSETS never sees or stores your card details.
Which payment methods can I use?
Available payment methods are determined by Gumroad and can vary by country. You'll see the options available to you at checkout.
Which currency are prices in?
Prices are listed in US dollars (USD). Your bank or card provider may convert the amount to your local currency, and Gumroad may add applicable taxes such as VAT or sales tax at checkout depending on your location.
Do you offer discounts?
Occasionally we run launch pricing or promotions. The best way to hear about them is the newsletter, when signups are open.
Using the products
Can I use the templates for my business?
Yes. You may use the templates for your own personal or business work. You may not resell, share or redistribute the original files. See the Terms and Conditions for details.
Do I need special software?
Each product page lists the software you need. Most products work with free tools such as Google Docs, Google Sheets, Notion's free plan, Canva's free plan or any PDF reader.
Do I get updates?
When we update a product, the new files are added to the same Gumroad product, so you can download the latest version from your Gumroad Library.
Refunds & support
Can I get a refund?
Please read our Refund Policy for the current terms. If there's a problem with your files, contact us and we'll do our best to fix it quickly.
How can I contact support?
Use the contact page to reach us. Please include your order email and the product name so we can help faster.